Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS VERY CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS AS A USER OF INCLUDED TOGETHER WITH BINDING LIMITATIONS AND EXCLUSIONS.

INCLUDED.CO LTD TRADING AS INCLUDED.CO (HEREAFTER REFERRED TO AS “INCLUDED.CO“, “WE“, “US“, OR “OUR“) PROVIDES AN ONLINE PLATFORM SERVICE WHICH FACILITATES THE CONNECTION OF HOSTS SEEKING TO RENT OUT THEIR SPARE DESK SPACE IN OFFICES AND/OR OTHER SUITABLE FACILITIES (“HOSTS”) AND GUESTS SEEKING SUCH DESK SPACE (“GUESTS”) TO ENABLE THEM TO AGREE A BOOKING OF DESK SPACE AT http://WWW.INCLUDED.CO (THE “SITE”) (THE “SERVICE(S)”).

THESE TERMS AND CONDITIONS CONSTITUTE A BINDING LEGAL AGREEMENT BETWEEN A USER OF THE SITE (“USER”) AND INCLUDED.CO. BY USING THE SITE, YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THAT YOU ARE TO COMPLY WITH AND BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS (“TERMS”) IRRESPECTIVE OF WHETHER OR NOT YOU BECOME A REGISTERED USER OF THE SERVICES. IF YOU ARE A USER OF THE SITE AND SERVICES ACTING ON BEHALF OF A LEGAL ENTITY, YOU WARRANT AND REPRESENT THAT YOU HAVE THE REQUISITE AUTHORITY OF THE LEGAL ENTITY TO BIND THAT LEGAL ENTITY TO THESE TERMS.

If you do not agree to these terms, you have no right to obtain information from or otherwise continue using the site or services. Failure to use the site in accordance with these terms may subject you to civil and criminal liabilities.

These terms are to be interpreted in accordance with the law of England and Wales.

Invalidity of any one or more of these Terms, does not render the rest of the terms invalid.

Except as expressly stated in this agreement, a person who is not a party to this agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

Any notice or other communication to be given or made under or in connection with this agreement:

  • must be in English, legible and in writing;
  • must be delivered or sent to the party to whom it is to be given at the registered office
  • or registered address of that party or at such other address (both within the United Kingdom) as the relevant party may reside from time to time.

Any notice or other communication sent by post shall be sent (if posted to and from a place within the United Kingdom) by pre-paid recorded delivery or (if posted to or from a place outside the United Kingdom) by pre-paid airmail. Such provisions shall not apply to the service of any proceedings or other documents in any legal action.

Included.co reserves the right, at its sole discretion and without prior notice to a user, to modify these terms together with the site and any monies payable under these Terms at any time.

The Site and Service are intended for use by persons aged 18 or older. If you are under the age of 18 you are expressly prohibited from using the site and services.

In these Terms, the term Marketplace Partner shall mean any part providing a service, offering or product to Guests on the Site.

You may view available desk space as an unauthorised user of the Site, however, if you wish to become a Guest or Host, you must first register and create an account here.

INCLUDED.CO OBLIGATIONS AND SERVICES

Included.co provides a transparent online booking platform whereby Guests, Hosts and Included.co administrators will be able to see:

  • when a Guest requested a viewing of a desk space;
  • when a Guest viewed that desk space;
  • the feedback the Guest has provided in relation to that desk space; and
  • whether or not the Guest would like to proceed with booking the desk space.

Included.co asks its Hosts to ensure that the following are provided as part of the booking of a desk space (and included in the price paid):

  • entrance and exit to and from the building;
  • Internet access;
  • utility bills;
  • free coffee;
  • desk space; and
  • access to facilities including toilets and hot water.

Included.co does not accept responsibility for periods of time when one or all of the aforementioned are not provided by the Host and will not be able to reimburse Guests for any potential loss of profit associated with this.

Included.co provides its Hosts and Guests with access to exclusive service and product packages available via Included.co Marketplace, typically at a reduced rate.

Additional benefits and reduced service rates are not attached to a desk, but to a full Included.co account. A full Included.co account is a User’s account, which has:

  • accepted a Guest to at least one desk (i.e. as a Host);
  • requested, had their request accepted, paid for, and is occupying a desk at a Host space (i.e. as a Guest); or
  • has a published marketplace listing (i.e. a Marketplace Partner).

INCLUDED.CO RIGHTS AND LIMITATIONS

Included.co does not accept responsibility for content misrepresented by Hosts or marketplace partners nor the legality or suitability of any desk space provided.

Included.co does not and cannot control the content provided by a Host in its listing of desk space nor the suitability of a Host’s desk space or the legality of renting that desk space out.

Any booking made through the Site will be made at the User’s own risk. Included.co therefore recommends all User’s carry out sufficient due diligence on a Guest or Host prior to agreeing to renting desk space.

Included.co reserves the right to remove Users from the Site at its sole discretion.

Included.co shall not be responsible for any damage caused to a Host’s desk, facility and/or building by Guests or their visitors.

Any legal remedies that Hosts may wish to obtain for damage caused by acts or omissions by Guests or their visitors, will be limited to claims against the particular Guests or other third parties that caused the damage. This does not apply to claims by Hosts against Included.co regarding the remittance of payments.

Included.co does not act as an insurer or contracting agent. Included.co recommends that Hosts obtain third party insurance for their premises and contents.

Included.co does not undertake to confirm the identity of prospective Guests. It is solely the Hosts’ responsibility to determine the identity and suitability of the prospective Guests.

Included.co carries out a limited level of due diligence on a Host, however it is for a User of the Site and Service to carry out their own due diligence and Included.co does not undertake responsibility for a Host’s or a Guest’s actions or omissions.

Included.co is not a third party to any agreements reached between Marketplace Partners, Hosts and Guests.
In the event of the Site containing links to third-party websites or resources, Included.co is not liable for the accuracy or content of such websites or resources.

Included.co also provides a calendar of events held in each of the represented ecosystems.

Included.co does not accept responsibility for information misrepresented by the event organisers in the event description.

Included.co will not share any personal information (excluding the public information necessary for marketing or social network purposes) with third parties. Included.co will, however, provide the Hosts and marketplace partners with the necessary information of the referred Guests and vice versa.

All intellectual property rights, including but not limited to copyright, domain name, in or arising out of or in connection with the Services shall be owned by Included.co. All Included.co materials are the exclusive property of Included.co.

FEEDBACK AND COMPLAINTS

Included.co provides an opportunity for Guests to review the space they occupy/occupied. Such reviews will be made public on the website, following the verification procedure. Such reviews may also be used for marketing purposes along with a person’s and/or company’s name.

Included.co provides Guests with a mechanism of lodging complaints regarding the Host, which is accessible through the User’s account on the Site.

PAYMENT

Included.co acts as the payment collection agent of a Host and Marketplace Partner for the purposes of accepting a Guest’s or Marketplace Customer’s payments on their behalf and is responsible for transferring such payments to the Host or Marketplace Partner.

Included.co will collect the payment from a Guest and transfer the relevant amount to a Host or Marketplace Partner.

Included.co undertakes to inform the Host or Marketplace Partner about a Guest falling into arrears. Notwithstanding this, it remains a Host’s or Marketplace Partner’s responsibility to disable access to the Site for a Guest. Included.co will not take responsibility for payments that Guests do not make while using the desk space and will not act as agent in chasing for payment.

Applicable VAT will be applied to our service fee (this will vary depending on the VAT applicable in a Host’s or Marketplace Partner’s country and a Guest’s country of VAT registration).

Included.co undertakes to transfer the payments to Hosts or Marketplace Partners as soon as reasonably possible, following the receipt of invoice from the relevant Host or Marketplace Partner and the receipt of the payment from the relevant Guest.

A Host or Marketplace Partner wishing to list their services on Included.co marketplace and access the growing Included.co entrepreneurs community will be able to do so free of charge, however they will be charged 5% of the sold package’s value, requested through Included.co marketplace.

There is no fee for listing a space on the Site.

A charge of 10% commission on an agreed price for desks that have been filled through the Site is payable by the Host and shall be deducted from payment received by Included.co from a Guest prior to transfer to a Host (the “Commission”)

Commission payable under these Terms are payable in advance, on a weekly, quarterly, monthly or annual basis, subject to the periodic term specified by the Host.

Included.co reserves the right to suspend any services if the Commission are not paid by the end of the day in which they fall due.

Overdue payments will incur interest at 2% per month.

For a fees breakdown, please see our fee guidelines page. Included.co accepts major credit cards, PayPal, Direct Debit and Bank transfer payments.

USER OBLIGATIONS

As a User of the Site and Services, you understand and undertake to comply with any and all relevant and applicable laws, regulations and obligations that may apply to you and your use of the Site and Service.

You agree that you will not:

use the Site for other commercial purposes not permitted by these Terms;

copy or store information contained on the Site;

infringe any other person’s rights;

as a Host, offer desk space which you do not own/have the right to rent;

as a User, contact another Host/Guest for any other purpose other than in relation to a booking of desk space;

as a User, submit false information;

as a User, harass other Users of the Site;

as a User, impersonate any other person, misrepresent itself, or claim an affiliation with an entity they are not a part of;

as a User, continuously retrieve information from Included.co database in order to compile or add to their own database;

and

as a User use any elements of website, logo, layout or design of any Included.co website pages.

HOSTS

General

A Host can be any natural or legal person, who has control or managing rights over vacant desk spaces that he/she wishes to list on Included.co website.

Information provided for public use/networking will be made available to other members of the Included.co network.

Included.co reserves the right to ensure that an account manager is an eligible employee or representative of the said company.

Host Obligations, Responsibilities and Warranties

By using the Site Hosts agree to comply with these terms of service.

Any Host listing their space on the Site undertakes to include the following services free of charge:

  • entrance and exit to and from the building;
  • wireless internet;
  • utility bills;
  • free coffee;
  • desk space; and
  • access to facilities including toilets and hot water.

Hosts are responsible for listing and keeping their information and pricing up-to-date on the Site.

If a Guest relies on out-dated information and books a desk through the Site in reliance on that information, the Host undertakes to renegotiate with the Guest, or provide a desk space in compliance with the out-dated offering for a period of at least one month.

Hosts undertake to honour the confirmed booking and make the promised space available and ensure that it matches the request and offering.

Hosts must offer one-month rolling contracts with no extra exit fees applicable.

Hosts undertake not to include any hidden fees and accept that Guests will not be charged any more than the listed desk space price.

Once a Guest requests a desk, the price on that particular booking cannot be altered.

If a Host would like to increase the price of a desk space it must immediately inform his Guests and allow for cancellation before the increase.

The desk price listed on the Site must be the same as the price offered to a Host’s direct customers.

Hosts acknowledge that their listing on the Site is not in breach of any other agreements between the Host and any third party.

The Hosts are required to reply to a booking request within 24 hours of receiving it. If a Host fails to reply to a booking request within this timeframe, Included.co reserves the right to recommend an alternative desk space for the Guest.

If a Host cancels a booking after it has been confirmed, the Hosts will have to immediately notify Included.co and refund any payments made. Included.co will make the best efforts to offer alternative desk spaces to the Guest.

Hosts undertake not to make any listing that would violate their local laws or regulations.

Hosts undertake not to use Included.co and the Site service for any other commercial purposes, other than those, specified in these terms of service.

Hosts undertake not to list any information relating to any other desk spaces, other than those in their control, including any photographs or contact information.

Hosts undertake not to store any personal information of Guests for purposes other than transactions via Included.co.

Hosts undertake not to solicit prospective Guests to enter into direct transactions with a Host where they have booked a viewing via Included.co. A Host in breach of this term shall be removed from the Site and Guests notified of the removal.

Hosts undertake not to use the Site to find Guests and then complete the booking independent of Included.co.

Hosts undertake to not list false or misleading information on the Site.

Hosts that leave or are removed from the Site, will have to pay the 10% commission to Included.co for the Guests that came through Included.co for the duration of their stay.

Hosts Rights

Hosts may charge deposits at their discretion, however they must state that a deposit will be charged in the details of their listing.

Amending or terminating the account can be done via the user control panel.

Hosts may require a viewing or interview with a Guest prior to allowing a Guest to book the space.

GUESTS

General

A Guest is any natural or legal person utilising a desk space booked and paid through the Site.

By using the Site, Guests agree to comply with these terms of service.

Information provided by Guests for public use/networking will be made available to other members of the Included.co community.

Guest Obligations, Responsibilities and Warranties

Guests agree and understand that they will have to enter into an agreement with a Host shall they request it. If such an agreement is required it will be presented before the Host confirms the order. Amending or terminating the account can be done via the user control panel.

Guests are responsible for leaving the desk space in the same condition that it was in immediately pre-occupation, subject to reasonable wear and tear. Guests are responsible for their own actions and omissions and those of their visitors. If an inventory is provided by a Host, it will be used to assess the damage upon cancellation of the Included.co service.

If damage to the premises or contents was caused by an action or omission of Guests or their visitors, Hosts may require Guests to reimburse them for damage or make appropriate deductions to the deposit, if one was provided. The Guests retain the right to dispute the deduction with the Host or claim to an appropriate legal authority.

If any requirements (such as a viewing or interview) have been requested by a Host prior to booking, the Guest must comply with these.

Pre-payment is required, and Hosts are under no obligation to allow a Guest access to the space if such a pre payment is not made. Included.co will notify the Host if the payment has not been made by a Guest on time.

If a Guest cancels the booking prior to confirmation, all payments made will be refunded to the Guest.

If a Guest cancels the booking following the confirmation but at least 3 working days prior to the start of a User entering a Host’s site, they will be entitled to a refund of the package price paid less an administration fee of 20% of the package price paid.

A guest that fails to notify Included.co of his/her intention to cancel the booking 3 working days prior to the start day will not be entitled to a refund.

Guests undertake not to contact the Host directly for any purpose other than clarifying information related to a booking or listing.

Guests undertake not to encourage Hosts to join any site offering a similar service to the Site.

Guests undertake not to use the Site to find Hosts and then complete a booking independently of Included.co.

MARKETPLACE PARTNERS

A Marketplace Partner is any natural or legal person, who offers at least one product or service package to Included.co community members.

Included.co reserves the right to accept or reject prospective Marketplace

Partners’ offers at their discretion. Offers that have been rejected by Included.co administrators will not be published on the Included.co marketplace.

Included.co invites both its Guests and Hosts to list their service or product packages on the Included.co marketplace.

Marketplace Partners undertake not to misrepresent any information in their service or product package offering.

Marketplace Partners undertake to honour the requested package and to provide the service or product that matches their offering.

Marketplace Partners have the right to amend their listings and their prices, however existing commitments must be honoured.

Included.co reserves the right to ensure that an account manager is an eligible employee or representative of the said company.